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Our years of experience have produced several commonly asked questions. We have attempted to answer most of these, but certainly not all. If your questions are not answered here, please contact one of our Business Development Managers for solutions to your specific needs.

 

About DigiScript

What is DigiScript?

How can our company benefit from DigiScript?

Technical Questions

What types of hardware or software do we need to host and serve the DigiScript technology?

What systems requirements do we and our end users need to view an online DigiScripted event?

What happens if our end users experience technical difficulties while trying to access our DigiScripted event?

Do we need broadband Internet access to view our online events?

I know that our company or organization has a firewall. Does this have an effect on accessing our DigiScripted event?

If we use a Learning Management System, can DigiScripted events be integrated?

About DigiScript Products and Services

We have shelves of content that has already been captured. Can it be DigiScripted?

Your user interface includes different “windows” for audio/video, transcription, PowerPoint® presentations, and table of contents. What if we don’t need all of those?

Can the “look and feel” of our corporate identity be applied to DigiScript products?

We’ve never done anything like this before. How do we educate our end users about DigiScript services?

Is there any other way to present our DigiScripted event besides the Internet?

We don’t want anyone else to view our content on the Internet? How can you ensure this
doesn’t happen?

After our event has been captured, how long will it take before we can view it online? What about CD-ROMs?

Are there particular products and services that have to be purchased together? Or can we select solutions a la carte?

We’re ready to get started. What do we do now?




What is DigiScript?
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DigiScript, Inc., a privately held company, specializes in capturing live presentations, making them available on demand via the Internet and/or CD-ROM. We help corporations, associations, and higher education institutions enhance and extend learning and marketing events for training, product management, continuing education, clinical trials, and any other project where sharing detailed information is vital to success. To learn more about DigiScript, read our About DigiScript page.


How can our company benefit from DigiScript?
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We’d like to explore this more with you! It may be that we can provide a significant cost savings in the way you currently deploy learning events. Maybe we can assist in extending your valuable message to hundreds or thousands of geographically distributed participants. Or maybe we can provide an archived digital library of your content for generations to come. The possibilities seem limitless…at least to us. Contact Us today, and let’s get started.


What types of hardware or software do we need to host and
serve the DigiScript technology?
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None. Our streaming technology is served and managed via a network of more than 8,000 servers worldwide. This robust global network ensures that your content is delivered on demand - 24 hours a day and 7 days a week. Customizable options on the console, as well as the web site we develop for you that "houses" your content, helps end users experience a seamless transition to your events.


What systems requirements do we and our end users need to view an online
DigiScripted event?
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To view the DigiScript platform you will need to have the Microsoft Windows Media Player Version 7 and Internet Explorer installed on your computer. We are also MAC compatible, using OS 9.1, Windows Media Player 7.1, and Netscape 4.7. Cookies and JavaScript must also be enabled in your browser settings (these are usually "on" by default, unless you've manually changed them).


What happens if our end users experience technical difficulties while
trying to access our DigiScripted event?
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We have an excellent customer and technical support staff that can be accessed by phone, email, or even “Live Chat” with a real person (this real-time Internet dialogue is a supplemental support service to your DigiScripted event).


Do we need broadband Internet access to view our online events?
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This depends on the level of streaming audio and video you need to appropriately DigiScript your event. For example, in order to experience both audio and video, broadband access is most effective. But if you only utilize audio, those with lower Internet connection speeds, like 56k, can experience your DigiScripted event just fine.


I know that our company or organization has a firewall. Does this have an effect on accessing our DigiScripted event?
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In the unlikely event that we do run into firewall problems, we can work with your systems administrator to remedy any and all firewall issues. We have many resources to apply to this solution, all very successful.


If we use a Learning Management System, can DigiScripted
events be integrated?
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Yes. We work with many clients that have a Learning Management System already in place. DigiScripted content can be seamlessly integrated with little difficulty.


We have shelves of content that has already been captured.
Can it be DigiScripted? Back to Top
Absolutely. We call this “repurposing” and we’ve turned hundreds of hours of VHS, SVHS, DV Cam, MiniDV, and Beta into web-ready, DigiScripted content.


Your user interface includes different “windows” for audio/video, transcription,
PowerPoint® presentations, and table of contents. What if we don’t need
all of those?
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We have several different console configurations that are adapted to different types of media you require. Audio/video, PowerPoint®, transcription, and table of contents windows can all be featured and de-featured, with other customizable solutions available.


Can the “look and feel” of our corporate identity be applied to
DigiScript products?
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Yes. Color schemes, logos, buttons, and other features can be customized to follow your branding conventions.


We’ve never done anything like this before. How do we educate our end users about DigiScript services?
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We understand that connecting your DigiScripted event to your end user is critical. That’s when our experienced Marketing Team can really help out. Whether it’s email, direct mail, print ads, websites, or just consultation services, we have years of experience to identify and implement a creative solution.


Is there any other way to present our DigiScripted event besides the Internet?
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Sure. Your DigiScripted event can easily be delivered on CD-ROM. We have a complete production process that accommodates this need.


We don’t want anyone else to view our content on the Internet? How can you ensure this doesn’t happen?
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Our registration process can restrict only those users whom you’ve identified to have the ability to log in to your DigiScripted event. This can include particular email addresses, IP addresses, or a distinctive ID number.


After our event has been captured, how long will it take before we can view it online? What about CD-ROMs?
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This, again, depends on the solution you request. Audio, video, transcription, and PowerPoint® slides may take a bit longer to produce than just a still image with audio plus PowerPoint® slides. Rest assured we pride ourselves on the most rapid deployment possible, and we’re up to any challenge you can throw our way.


Are there particular products and services that have to be purchased together? Or can we select solutions a la carte?
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DigiScript is a client-centric company, creating solutions that make the most sense to you, our client. You can rely on our expertise to guide you in creating a solution set that best suits your needs, or create your own bundle of services. We’re flexible.


We’re ready to get started. What do we do now?
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Great! Contact our Business Development Managers and let’s start the process.
We’re waiting for your call at 800-770-9308 or email at solutions@digiscript.com.

 

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